Support

Help with the 5sec.io Chrome extension and website. We answer within one business day.

Contact

Email support@5sec.io. Include the page URL you tested and a screenshot if something looked wrong. That lets us reproduce it right away.

The extension says the page can't be analyzed. It only works on normal web pages that start with http or https. Chrome settings pages, the new tab page, PDFs and the Chrome Web Store itself are blocked by Chrome for every extension.
I used up my free tests. Without an account you get 2 free tests a month. Sign in on www.5sec.io for 5 a month. Credit packs on the pricing page cover anything beyond that and never expire.
My results don't show in my history. Sign in on the website first. The extension uses the same session as the site, so tests you run while signed in appear in your history. Tests run while signed out are not linked to your account.
The result took longer than 15 seconds or failed. Close the popup and click the icon again. If it fails twice on the same page, email us the URL.
The score looks wrong. The test grades only what a first-time visitor sees above the fold in the first five seconds, at your current window size. Resize the window or scroll to the top and run it again. If you still disagree, send us the share link and we will look.
What does the extension send to your servers? The page URL, the visible text above the fold and a screenshot of the visible area, only when you click the icon. Details in the privacy policy.
How do I remove it? Right-click the 5sec.io icon in the Chrome toolbar and choose Remove from Chrome. Your account and history on the website stay untouched.